1. MINIMUM INVOICE
Minimum invoice fee of 5$ might be apply for customer without established account.
2. PAYMENT TERMS
Customer with established account 2% 10 days, net 30 days according to the billing date. Otherwise, immediate cash payment, by credit cards or debit cards. Administration fees (24% per year) could be applied on all past due invoices after thirty (30) days. Fees of 30% could be added to all overdue balance, provided to counsel for the end of perception. If overdue balance is late ninety (90) days or more, your account could be closed.
3. DELAY
For next day deliveries by Boulons de l’Estrie’s trucks, orders must be placed before 3:00 pm and for deliveries by any other transporter, before 2:00 pm. If these delays aren’t respected, we do not guarantee next day deliveries. For pick up orders, please allow us a treatment delay of sixty (60) minutes.
4. STANDARD PACKAGING
Items that aren’t ordered in standard quantity may be subject to additional fees.
5. DELIVERY
Boulon de l’Estrie Inc. offer a delivery service according to certain condition, such as a minimum purchase order according to your area. For more details, please see document “Area delivery days and minimum invoicing” following this one. If back orders do not reach minimum invoicing, they will be send with a further order, freight collect or prepaid and charge.
6. CLAIMS
Upon reception, please inspect goods carefully and Boulons de l’Estrie’s bill of landing. In case of discrepancy, please contact our sales department as soon as possible. No claim for compensation will be accepted after thirty (30) days of reception date. If merchandise has been damaged during transport by our trucks, please contact our sales department and if it has been damaged by another transporter, please contact directly transporter office.
7. RETURNS
Every returns must beforehand be approved by Boulons de l’Estrie Inc., and requires a return merchandise authorization number. Only goods at its original condition will be accepted, so every returned goods will be subject to an inspection and a recount. Handling fee of 25% will be apply on return, if applicable and transport fees are extra. No return or exchange will be accepted after thirty (30) days after delivery date.
8. SPECIALS ORDERS
For some specialized or modified products, Boulons de l’Estrie might require a technical drawing to reduce errors. Every specials orders can’t be canceled or returned.
9. GENERAL APPLICATION OF TERMS
Terms and conditions can’t be modified, deleted or varied by any employee of Boulons de l’Estrie Inc., except with an approval from an authorize person with a written and signed document.
10. WARANTY – LIMITATION OF LIABILITY
Boulons de l’Estrie Inc. sells goods according to the industry standards and we warrant that any goods sold will be of merchantable quality at time of delivery. Boulons de l’Estrie liability is limited to the replacement of defective goods or, the refund of the purchase price.